Integrated Community Services
A home health provider with good work, a tired website, and revenue questions nobody had time to answer.
The site
Two program areas, a large field staff, more than 20,000 people served since 2003. The site had to work for two very different visitors: a family looking for care and a nurse looking for work. We rebuilt it around that. Clear service pages for both program areas, employment resources, downloadable forms, and appointment booking, each reachable in two clicks.
The numbers
Billing, scheduling, and visit verification lived in three systems that never talked. A visit could happen, get verified, and still never turn into a claim. We are pulling the three into one dataset and matching every verified visit to a scheduled shift and a billed claim. The gaps are where the revenue is.
Where it stands
Site live. Analysis in progress. Results go here when they are real.